Terms of service

1. The service

Careforms provides whitelabelled, branded client forms for Australian disability and aged-care providers. You sign up, configure your branding and questions, and put a form in front of a prospective client in one of two ways: a one-time link you issue to a named person, or a published enquiry page at a web address of your own that anybody can fill in. Completed records reach you by email as a branded PDF, and as a JSON file or a spreadsheet if you switch those on. An enquiry produces no PDF.

2. Your account

You must provide accurate business and contact details, and you are responsible for keeping your sign-in email address under your control — anyone who can read that inbox can sign in. Each Careforms account covers a single provider business. Multi-user accounts are not currently supported.

3. Acceptable use

Don't issue intake links you aren't entitled to issue, or collect information from people you don't have a genuine provider relationship with. Don't attempt to bypass quota caps, reach another account's data, or probe the platform for vulnerabilities outside a coordinated disclosure. If you find a security issue, email us and we will work with you.

4. Billing

Plans renew monthly through Stripe. The 14-day trial requires a card on file and is not billed until day 15. Cancel any time from the billing portal — access continues to the end of the period you have paid for. We do not issue prorated refunds. A failed payment moves the account to past due; if it remains unpaid the account is suspended and new links can no longer be issued. Links already issued continue to work until they expire.

5. How client data is handled

You are the entity that collects, holds and uses your clients' personal information. Careforms carries it from your client to you and does not retain a copy — the completed PDF and JSON are delivered by email and discarded. See Privacy for the detail.

Two consequences you should plan around. First, the copy in your inbox is the record: you are responsible for filing and retaining it in line with your own obligations, including NDIS Practice Standards record-keeping. Second, we cannot resend or recover a submission after the fact, because we do not hold it. If delivery fails, the client is told at the time and their link stays usable so they can submit again.

6. Availability

We aim for continuous availability but do not offer a contractual uptime guarantee on these plans. Planned maintenance that affects link issuance will be notified to your administrator email in advance where practicable.

7. Liability

Our liability is limited to the fees you paid in the preceding three months, or A$5,000, whichever is greater. Nothing here limits liability that cannot lawfully be excluded under the Australian Consumer Law.

8. Termination

Either party may terminate on 30 days' notice. We may suspend or terminate immediately for a serious breach of acceptable use. On termination we delete your account data. There is no submission export on termination — because we never held your clients' submissions, every completed intake is already in your inbox.

9. Governing law

These terms are governed by the law of Victoria, Australia. Disputes are heard in Victorian courts.

10. Contact

Email support@careforms.com.au.