1. The service
Careforms provides whitelabel, branded client-intake forms for AU disability and aged-care providers. Providers sign up, configure their branding, issue one-time links to their clients, and receive completed intake records as branded PDFs and JSON files.
2. Your account
You must provide accurate business and contact information. You're responsible for keeping your sign-in email under your control. Each Careforms account is for a single provider business; multi-user accounts are not in scope for the MVP.
3. Acceptable use
Don't issue intake links you aren't entitled to issue. Don't use Careforms to collect information from people you don't have a legitimate provider relationship with. Don't try to bypass quota caps, exfiltrate other tenants' data, or probe the platform for vulnerabilities outside a coordinated disclosure.
4. Billing
Plans renew monthly via Stripe. The 14-day trial requires a card on file but is not billed until day 15. Cancel any time from the billing portal — access continues to the end of the paid period. Prorated refunds aren't issued in the MVP. Failed payments enter a grace period before the account moves to past_due and then suspended; see Pricing for details.
5. Provider obligations
You are the APP entity that collects, holds, and uses your clients' personal information; Careforms is your data processor. You are responsible for your own NDIS Practice Standards compliance, retention policies, and incident response — Careforms supports these but does not replace them.
6. Liability
Careforms' liability is limited to fees paid in the preceding 3 months or A$5,000, whichever is greater. This does not limit liability that cannot legally be excluded under Australian Consumer Law.
7. Termination
Either party may terminate the agreement on 30 days' notice. We may suspend or terminate immediately for serious breaches of acceptable use. On termination, you can export your data via support@careforms.com.au within 30 days.
8. Governing law
This agreement is governed by Victorian law. Disputes are heard in Victorian courts.
9. Contact
Email support@careforms.com.au.